Refund policy

At Pure Fusion, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with returns and refunds under the terms below.

1. Returns

• You may request a return within 7–14 days of receiving your order.

• To be eligible, the product must be:

  • Unopened, unused, and in its original packaging.

  • Accompanied by proof of purchase (order confirmation, receipt, or invoice).

• Items that are opened, used, or tampered with are not eligible for return due to health and safety regulations.

2. Non-Returnable Items

• Opened or used supplements.

• Discounted or promotional items marked as “Final Sale.”

• Gift cards or digital products.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need an exchange, please contact our support team within 48 hours of receiving the product.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged, or delivered in error.

• We recommend using a trackable shipping service to ensure safe return delivery.

6. Contact Us

For any return or refund request, please contact our customer support:
📧 support@purefusion.in

We will guide you through the return process and ensure a smooth resolution.